The best way to collect qualitative and quantitative feedback on users’ expectations is to carry out remote user testing. Indeed, this approach makes it possible to approach a large number of users in a short period of time, all over the country. In addition, a tester who is embedded in an actual user environment (at home, in most cases) will provide direct, spontaneous and forthright feedback that provides precious insight into the user’s feelings.

Le meilleur moyen de collecter des retours qualitatifs et quantitatifs sur les attentes des utilisateurs est de mener un test utilisateur à distance. Cette approche permet en effet d'aller solliciter rapidement un grand nombre d'utilisateurs, partout en France. De plus, un testeur placé dans des conditions réelles d'usage (chez lui la plupart du temps) aura des retours directs, spontanés et
francs qui donneront un éclairage précieux sur son ressenti.

If you want to know how a lion hunts, don't go to the zoo... Go to the jungle!

Jim Stengel

It is therefore possible to collect statistically valid, reliable quantitative measurements on the way that users feel (with x% finding the sign-up process very difficult, for example) while retaining accurate qualitative information about the way they use the product. Finally, remote user testing is fully aligned with agile methodology because it generally takes around 48-72 hours to collect these user insights.